FAQ

Q: How quickly do you ship orders? A: We ship all orders the same day or next business day. Once your order is placed, our team processes and dispatches it right away so you receive your surplus goods as fast as possible.

Q: What if I order on a weekend? A: Weekend orders are processed and shipped first thing Monday, ensuring minimal delay in getting your items to you.

Q: How are orders packed? A: We pack all orders with care to ensure safe delivery. Each item is secured properly so it arrives in excellent condition, no matter the distance.

Q: What is the condition of your products? A: Most of our products are pre-owned and sourced from surplus inventory, ranging in condition from fair to excellent. The majority are in good condition with only minor flaws. Each item is inspected before shipment to ensure it meets our standards and is in usable condition.

Q: What happens if there's an issue with my order? A: If we discover something wrong with your order before shipment, we'll notify you right away and offer either a replacement or refund.

Q: How can I contact you about a particular product and its condition? A: You can reach us through our contact page, use the live chat option on our website, or email us directly at our store email address solosurplus.store@gmail.com. Our team is ready to answer any questions about product details and condition.